ORDER PROCESSING

Your order will be send within 2-3 days once your order payment is confirmed.

Please note during high volume sale periods such as Christmas, or new range releases, there may be minor delays – we appreciate your patience during this time, and know that you will be sent your tracking information as soon as your order is dispatched!

COUNTRY & DELIVERY TIMES

The following transportation time is a reference time，it may be delayed if meet special circumstances.

▪ United States: 6-12 days
▪ United Kingdom: 4-8 days
▪ Canada: 9-12 days
▪ Australia: 8-12 days
▪ Europe Countries: 8-15 days
▪ Asia Countries: 6-15 days
▪ Other Countries: 10-20 days

These are estimates rather than guaranteed delivery dates unless expressly stated otherwise at checkout. Available shipping methods depend on your destination.

SHIPPING PHOTOS

We will upload photos of your order to the website before delivery.
You can view the delivery photos by log in your account: My Account -> My Orders.

If you encounter any problems with your order during delivery, please contact our customer service team within 24 hours for processing. Once your orders are shipped, we will no longer be able to process it.

SHIPPING TRACKING

You can log in to the website to track the delivery of your order, including logistics information and delivery photos.
You can also use other third-party platforms to track, such as: https://www.17track.net/

Note: If your package stays in the post office for a long time, please contact the local post office to pick it up.

Delayed, Missing, or Damaged Orders

If your order is overdue, arrives damaged, or is marked as delivered but cannot be located, email [email protected] with your order number and details of the issue.

We will investigate with the carrier and arrange an appropriate resolution under applicable law. You do not need to resolve a carrier claim on our behalf.