FAQs
Welcome to contact us with email. We will contact you and answer your orders and questions by email. Please fill in the correct email when registering.
We receive many emails and messages a day, and whilst we will respond to every single message, we ask for your patience and sometimes replies may take up to 24 hours for general enquires.
1. How do I choose the right size?
Please check the size guide on the product page before ordering, as sizing can vary between styles.
Player-version jerseys typically have a slimmer, more fitted cut. If you prefer a relaxed fit, consider choosing one size up. For the best fit, compare the listed measurements with a shirt you already own
2. When will my order be confirmed and dispatched?
Orders are usually confirmed within 24 hours. We normally dispatch your order within 3–4 days after payment is confirmed.
If an item is out of stock or your order requires additional processing time, we will contact you by email. Please check your inbox and spam folder for updates.
3. Can I change my order?
Please contact [email protected] as soon as possible with your order number and the changes you would like to make.
Non-customized items can generally be changed before dispatch. For personalized jerseys, changes to names, numbers, or other details are only possible before customization begins.
Once customization has started, changes may require a new item at an additional cost. We will explain any charges before proceeding. This does not affect your rights if we make an error or supply a faulty item.
4. Can I change my delivery address?
Yes, you can request an address change before your order is dispatched.
Email [email protected] with your order number and complete updated address as soon as possible. We will confirm whether the change can be made. Address changes cannot be guaranteed after dispatch.
5. How can I track my order?
Once your order has been dispatched, we will upload an order photo and tracking number to your order details on our website.
You can track your parcel by entering the tracking number at 17TRACK. Tracking updates may take some time to appear after dispatch.
6. Will the customization match the shirt’s season and style?
All our customized information (fonts, numbers) are the same as the official, including the lettering style, number style, and print color.
If you need a specific tournament, competition, or player-print version, please contact [email protected] before ordering so we can confirm availability.
Please check your chosen name, number, and spelling carefully before completing your purchase.
For example, if you ordered the England 1998 Home shirt you would have red lettering, and the England 1998 Away shirt would have white!
7. How long does delivery take?
Estimated delivery times after dispatch are listed below. Please allow an additional 3–4 days for order processing.
▪ United States: 6-12 days
▪ United Kingdom: 4-8 days
▪ Canada: 9-12 days
▪ Australia: 8-12 days
▪ Europe Countries: 8-15 days
▪ Asia Countries: 6-15 days
▪ Other Countries: 10-20 days
Delivery times are estimates. Remote locations, customs inspections, and local carrier delays may affect arrival times.
If your parcel has not arrived within the estimated timeframe, contact [email protected] with your order number so we can help.